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Basics
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Industry:
Services
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Location:
Turkey
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The Company is an industry-leader, with several thousand employees. The business environment requires fast and near-flawless decision-making. However, the CEO needed greater clarity from the various reports regularly produced and reviewed. This lack of clarity clouded his decision-making process. Moshe was engaged to help ensure that a streamlined management reporting process would provide integrated, quality management reports with both financial and non-financial metrics.
The Challenge
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Current management reporting process did not provide coherent picture needed to manage business
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From the daily to the monthly reports, the information was not timely, and included data that was frequently irrelevant or erroneous
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Reports did not adequately reflect leading indicators on which to base sound decision-making
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Gap analysis quickly identified three critical issues. After conducting a gap analysis of the existing management reporting, Moshe quickly saw three issues in the process. The reports:
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Consumed too much time to prepare, understand, and to assimilate
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Cost a lot to produce, meaning they were not adequate as well as expensive
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Delayed decision-making or resulted in less-than-optimal decisions
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How We Approached the Challenge
Identify
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In collaboration with senior managers, understand and define what core metrics they need and when they needed them to support timely, intelligent, and confident decision-making
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The existing process map, focusing on who prepares what, for whom, and when
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Understand
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The gap between what reports currently delivered and what information managers needed
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That management reports should be driven by the business, rather than what IT could deliver
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Apply
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Blueprint for process and systems changes that would drive IT deliverables
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Focus more on what management reporting revealed than on how the reports would be produced
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Complete competency transfer
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Value Delivered
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Customized, tailored reports to meet the particular, immediate needs of the business
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Shorter weekly management meetings with more focused discussion
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Better, faster decision-making with relevant metrics at hand
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Greater confidence in management's grip on the business picture with the added ability to drill down, as needed
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Balance of both big picture and the details provides ability to uncover risks and opportunities that were previously buried or missing in the management reporting process
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Managers had greater visibility to risks and challenges
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Clearer picture to predict the present
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